About

DECODE was built from deep industry experience and obsession — tested in my own clinics with proven results. This works.I have yet to find a solution that delivers up to 20% revenue growth and higher client satisfaction without touching the core operations — while costing you absolutely nothing.Any beauty business can start growing revenue from day one, without ads or new clients.That brief moment at the front desk, when the payment is requested, can become so much more — a gesture of care between loved ones, something to talk about at home, ...It’s a social impact that extends far beyond the business.

Sebastian Lucht
Founder

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Contact

DECODE LLC6th Floor
Meydan Grandstand
Meydan Road
Dubai
United Arab EmiratesContact: Sebastian Lucht
Email: [email protected]
Phone: +971 58 511 9878WhatsApp: Start Chat

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Terms of ServiceEffective Date: Upon account registration or first purchase---## AboutThis page sets out the terms that govern all use of the DECODE platform and its products. DECODE operates two distinct products — Beauty Pay, a payment link platform for beauty businesses, and Beauty Deals, a marketplace connecting clients with discounted beauty service offers. Depending on how you use the platform, one or more of the following schedules will apply to you in addition to these General Terms:- Schedule A — Beauty Pay: Merchant Agreement (beauty businesses using payment links)
- Schedule B — Beauty Deals: Business Partner Agreement (beauty businesses listing offers)
- Schedule C — Beauty Deals: Client Purchase Terms (clients purchasing vouchers)Where a Schedule conflicts with these General Terms, the Schedule prevails in respect of that product.---## 1. Who We AreDECODE LLC is a company registered in the Meydan Free Zone, Dubai, United Arab Emirates. We operate an online platform accessible at www.welovedecode.com and through related mobile applications.DECODE is a technology platform provider. It is not a bank, financial institution, beauty service provider, or employment agency. The specific legal role DECODE plays in each product is defined in the relevant Schedule.---## 2. DefinitionsThe following definitions apply across all Schedules unless a Schedule states otherwise:"Platform" means the DECODE website, mobile applications, and all related services operated by DECODE LLC."Beauty Business" means any licensed salon, spa, clinic, beauty studio, or similar beauty or wellness establishment registered on the Platform."Client" means any individual who purchases a service or voucher through the Platform."Agreement" means these General Terms together with any applicable Schedule."UAE" means the United Arab Emirates."AED" means UAE Dirham, the currency of the United Arab Emirates."FTA" means the UAE Federal Tax Authority."VAT" means Value Added Tax as levied under UAE Federal Decree-Law No. 8 of 2017.---## 3. Eligibility & Account RegistrationTo register as a Beauty Business on the Platform, you must:- Hold a valid UAE commercial trade licence
- Be duly authorised to enter into this Agreement on behalf of your business
- Complete DECODE's Know Your Customer (KYC) verification process, which may include providing Emirates ID of the authorised signatory, beneficial ownership information, and bank account verification documents
- Keep all business and account details accurate and up to date at all times
- Notify DECODE of any material changes to your business information within 14 calendar daysDECODE reserves the right to reject or suspend any account that fails to complete verification within 14 days of registration, or fails to provide requested documentation within 14 business days of request.Clients must be 18 years of age or older to make purchases on the Platform.---## 4. Intellectual PropertyAll software, trademarks, logos, and content forming part of the Platform are the exclusive property of DECODE LLC or its licensors and are protected under UAE and applicable international intellectual property laws.You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for its intended purpose as described in the applicable Schedule. This licence terminates automatically upon termination of your account or this Agreement.You may not copy, reproduce, modify, resell, sublicence, or otherwise commercially exploit any part of the Platform without DECODE's prior written consent.---## 5. Data ProtectionDECODE processes personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Full details of how DECODE collects, uses, stores, and protects personal data are set out in the DECODE Privacy Policy, available at www.welovedecode.com/privacy.Transaction data is retained for 7 years to comply with UAE financial regulations. Upon account closure, personal data is deleted or anonymised after 90 days except where retention is required by UAE law.---## 6. Prohibited UseYou may not use the Platform for any of the following:- Fraudulent, deceptive, or misleading transactions of any kind
- Services that are illegal under UAE law or that violate applicable licensing requirements
- Adult or explicit content, gambling, or cryptocurrency-related services
- Medical or cosmetic procedures performed by unlicensed practitioners or outside the scope of your business licence
- Any activity that violates UAE Ministry of Health and Prevention regulations or Dubai Health Authority standards
- Money laundering, terrorism financing, or any activity in breach of UAE AML/CTF legislationBreach of this section may result in immediate account suspension and referral to relevant authorities.---## 7. Force MajeureNeither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, war, civil unrest, government action, internet or telecommunications failure, payment network outages, or pandemics. The affected party must notify the other as soon as reasonably practicable and use all reasonable efforts to resume performance. This clause does not excuse any payment obligation already due.---## 8. AmendmentsDECODE may modify these Terms or any Schedule at any time. For material changes that affect your rights or increase your obligations, DECODE will provide at least 30 days' written notice by email before the change takes effect. Non-material changes such as clarifications or administrative updates may be made with shorter notice posted on the Platform.Continued use of the Platform after the effective date of any change constitutes your acceptance of the updated Terms. If you do not agree, you must terminate your account in accordance with the applicable Schedule before the effective date.---## 9. Dispute ResolutionThe parties agree to the following escalating process for resolving any dispute arising from or in connection with this Agreement:Step 1 — Good Faith Negotiation. Either party may initiate negotiations by providing written notice of the dispute. The parties will attempt to resolve the matter within 30 days of that notice.Step 2 — Mediation. If negotiations fail, the parties agree to attempt mediation before a mutually agreed mediator in Dubai, UAE, within a further 30 days. Each party bears its own costs; mediator fees are split equally.Step 3 — Arbitration. If mediation fails, the dispute shall be finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under its then-current Arbitration Rules. The arbitration shall be conducted by a sole arbitrator, in the English language, seated in Dubai, UAE. The arbitrator's decision shall be final and binding on both parties.---## 10. Governing LawThese Terms and all Schedules are governed by and construed in accordance with the laws of the United Arab Emirates. To the extent court proceedings are necessary, the parties submit to the jurisdiction of the courts of Dubai, UAE.---## 11. General ProvisionsEntire Agreement. These Terms together with the applicable Schedules constitute the entire agreement between the parties and supersede all prior agreements or understandings, whether written or oral.Severability. If any provision is found to be invalid or unenforceable, it will be modified to the minimum extent necessary or severed. The remaining provisions remain in full force and effect.No Waiver. Failure by DECODE to enforce any provision does not constitute a waiver of that provision or any other right.Assignment. You may not assign your rights or obligations under this Agreement without DECODE's prior written consent. DECODE may assign this Agreement in connection with a merger, acquisition, or sale of assets.Language. These Terms are prepared in English. In the event of any translation, the English version prevails.Notices. All legal notices will be sent to your registered email address and are deemed received within 24 hours of sending. You are responsible for keeping your contact details current.Last Updated: March 2026

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# Schedule A — Beauty Pay: Merchant AgreementThis Schedule applies to Beauty Businesses using the DECODE Beauty Pay payment link service. It forms part of the DECODE Terms of Service and should be read together with the General Terms above.By creating an account and selecting "I agree", you confirm you are authorised to represent your Beauty Business and accept this Schedule.---## 1. Platform Role & ServicesDECODE provides Beauty Businesses with the ability to generate and share payment links for their services through the Platform. Clients pay through those links; DECODE collects and remits the funds to the Beauty Business.For the purposes of Beauty Pay:- DECODE acts as the merchant of record and processes all payments through licensed, PCI DSS Level 1 compliant payment service providers regulated in the UAE
- DECODE is solely a payment technology intermediary and does not enter into any contract with your clients for the provision of beauty services
- All contracts for services are exclusively between you, the Beauty Business, and your clients
- DECODE has no involvement in and assumes no liability for the nature, quality, safety, legality, or delivery of any services you provide---## 2. Account Registration & VerificationIn addition to the eligibility requirements in the General Terms, Beauty Businesses using Beauty Pay must:- Provide Emirates ID of the authorised signatory
- Provide beneficial ownership information
- Submit bank account verification documents confirming account ownership
- Maintain a valid and operational UAE bank account or PayPal account for payout purposesDECODE and its payment service providers are authorised to collect, hold, and disburse payments on your behalf in accordance with this Schedule.---## 3. Payments & Fee Structure3.1 How it WorksWhen you create a payment link, you specify your desired service amount. DECODE automatically adds the applicable transaction fee on top of that amount. The fee is charged to your client. You receive 100% of your specified service amount in your payout. DECODE retains only the transaction fee. There are no subscription fees, monthly fees, setup fees, or any other fixed charges.3.2 Fee Table| Service Amount (AED) | Fee |
|---|---|
| 5 – 999 | 7% |
| 1,000 – 2,499 | 6% |
| 2,500 – 4,999 | 5% |
| 5,000 – 9,999 | 4% |
| 10,000 – 24,999 | 3.5% |
| 25,000 – 49,999 | 3.4% |
| 50,000 – 74,999 | 3.3% |
| 75,000 – 100,000 | 3.2% |All payments are processed in AED within the UAE.3.3 Client TransparencyYou must inform your clients that payment processing is provided by DECODE and that the total amount shown in the payment link includes both your service price and DECODE's transaction fee.---## 4. Payout SchedulePayouts are typically processed within 1–2 business days of transaction completion, subject to:- No pending disputes, chargebacks, or fraud investigations
- A valid and operational payout account being on fileIn the event of a payout delay exceeding 5 business days, DECODE will provide regular status updates to your registered email address.You may access detailed transaction reports through your DECODE dashboard at any time.---## 5. Refunds & Chargebacks5.1 RefundsRefund requests may be submitted by you through the Platform. All payment processing and refund fees are borne by the Beauty Business. Approved refunds will be processed to the original payment method within 3–10 business days.5.2 ChargebacksChargebacks will be deducted from future payouts. You will be notified within 24 hours of any chargeback being raised and will have 7 days to provide supporting documentation to contest it.5.3 Suspicious ActivityDECODE may delay or suspend payouts if suspected fraud, excessive chargebacks, or other suspicious activity is detected. In such cases DECODE will notify you within 24 hours and provide:- The specific reason for the delay or suspension
- The actions required to resolve the matter
- An expected review timeline, not to exceed 30 daysYou may appeal any suspension by submitting supporting documentation to [email protected] within 7 days of notification.---## 6. Taxes & VATEach Beauty Business is solely responsible for determining, collecting, and remitting VAT and any other applicable taxes on its sales. DECODE does not calculate, collect, or remit taxes on behalf of Beauty Businesses.You agree to provide DECODE with any required tax documentation upon request and to maintain accurate tax records for all transactions processed through the Platform.---## 7. Beauty Business ObligationsYou are solely responsible for:- All client service inquiries, complaints, and dispute resolution
- The delivery, quality, and safety of all services
- Handling all refund and cancellation requests from clients
- Providing clear terms of sale and accurate service descriptions in your payment links
- Maintaining all valid UAE licences required to operate your business and deliver your services
- Directing clients to contact you directly for any post-payment queries---## 8. Account SecurityYou are responsible for all activity that occurs under your account. You must:- Keep your login credentials secure and confidential
- Not share account access with unauthorised persons
- Report any suspected misuse or unauthorised access to DECODE within 48 hours of discoveryDECODE is not liable for losses caused by unauthorised access to your account except where such access results directly from DECODE's gross negligence or wilful misconduct.---## 9. Suspension & Termination9.1 DECODE's Right to Suspend or TerminateDECODE may suspend or terminate your Beauty Pay account if:- Fraud, excessive chargebacks, or suspicious activity is detected
- Required by payment service provider regulations or UAE law
- You breach these Terms or engage in any prohibited activity
- Your business licence expires, lapses, or is revoked
- You fail to respond to verification or documentation requests within 14 business daysDECODE will provide written notice by email at least 24 hours before suspension or termination, except where immediate action is required to prevent fraud, comply with law, or protect the Platform or other users.9.2 Your Right to TerminateYou may terminate this Schedule at any time by providing 30 days' written notice to [email protected].Upon termination:- You must immediately cease using the Platform and all active payment links
- Pending transactions will be processed and paid out according to the normal schedule
- Any outstanding fees, chargebacks, or liabilities remain your responsibility
- DECODE will retain transaction records for 7 years as required by UAE law---## 10. Limitation of LiabilityDECODE's total aggregate liability to you for any claim arising from or related to Beauty Pay shall not exceed the total fees collected by DECODE on your transactions during the three months immediately preceding the claim.DECODE is not liable for any indirect, incidental, special, consequential, or punitive damages including loss of profit, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.This limitation does not apply to fraud or fraudulent misrepresentation by DECODE, or to any liability that cannot be excluded under UAE law.You agree to indemnify and hold harmless DECODE LLC, its affiliates, officers, and employees from any losses, claims, damages, or expenses arising from your use of the Platform, your services, chargebacks or disputes raised by your clients, or your breach of any applicable UAE law or these Terms.

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# Schedule B — Beauty Deals: Business Partner AgreementThis Schedule applies to Beauty Businesses listing discounted offers on the DECODE Beauty Deals marketplace. It forms part of the DECODE Terms of Service and should be read together with the General Terms above.By registering as a Beauty Deals partner, you confirm you are authorised to represent your Beauty Business and accept this Schedule.---## 1. Platform Role & Legal RelationshipDECODE is not a party to the contract between the Beauty Business and the client. The Beauty Business is solely responsible for the service. DECODE's role is limited to operating the marketplace platform and facilitating the transaction.This means:- The Beauty Business remains the legal supplier of services to the client in all circumstances
- DECODE is not the service provider, merchant of record, or contracting party for any beauty service listed on the Platform
- DECODE is not responsible for the quality, safety, delivery, or outcome of any service
- By listing on the Platform, the Beauty Business expressly accepts full professional and legal responsibility for all services delivered to clients---## 2. Listing EligibilityTo list offers on Beauty Deals, the Beauty Business must:- Hold a valid UAE commercial trade licence covering the services being offered
- Ensure all practitioners delivering listed services hold any required professional qualifications or licences under UAE law (if required)
- Maintain an active WhatsApp number for client appointment coordination
- Keep all listing information accurate, current, and not misleadingDECODE reserves the right to reject, remove, or suspend any listing at its sole discretion, including where a listing is found to be inaccurate, unlicensed, or in breach of these Terms.---## 3. Commission & Pricing3.1 Commission RateDECODE charges a fixed commission of 9% on every transaction. This is automatically deducted at the point of purchase and covers the platform fee and all credit card processing costs. No subscription fees, listing fees, or any other charges apply.3.2 Calculation BasisThe 9% commission is calculated on the VAT-exclusive price of the offer only. It is not calculated on the VAT component of the transaction.3.3 Example| Item | Amount (AED) |
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| Offer price (VAT-exclusive) | 500.00 |
| VAT at 5% — collected & remitted by Beauty Business to FTA | 25.00 |
| Total client pays | 525.00 |
| Platform commission 9% (on AED 500 ex-VAT) | 45.00 |
| Amount due to Beauty Business | 455.00 |---## 4. VAT & Invoicing ObligationsVAT compliance is the sole responsibility of the Beauty Business. Specifically:- The Beauty Business must issue a valid UAE Tax Invoice to the client at the time of service for the full VAT-inclusive amount
- The Beauty Business is solely responsible for remitting VAT to the UAE Federal Tax Authority (FTA)
- DECODE does not collect or remit VAT on behalf of Beauty Businesses
- DECODE will issue a separate Tax Invoice to the Beauty Business for the 9% commission charge only
- The DECODE Tax Invoice to the Beauty Business is the only invoicing obligation of the Platform — DECODE does not issue invoices to clients on behalf of Beauty BusinessesFailure to comply with UAE VAT invoicing obligations is a material breach of this Schedule and may result in immediate suspension of the Beauty Business's account.---## 5. Payout System5.1 Payout SchedulePayouts are made every Wednesday. The weekly cycle runs Monday to Sunday. The full amount due to the Beauty Business is released on the Wednesday following the week in which QR redemption occurred and the 48-hour complaint window has elapsed with no upheld complaint.If a voucher is not redeemed within the 3-month validity period, the full amount due is released on the Wednesday following the voucher expiry date.---## 6. Voucher & QR Redemption6.1 Voucher ValidityAll vouchers are valid for 3 months from the purchase date, in compliance with applicable UAE consumer protection regulations. After 3 months the voucher expires and all financial obligations close automatically.6.2 QR RedemptionEvery purchase generates a unique QR code issued to the client. Redemption is officially confirmed when the Beauty Business scans the client's QR code in the Platform app. This scan is the sole trigger for:- Confirming that the service was delivered
- Starting the 48-hour client complaint window
- Triggering the payout release subject to no upheld complaint6.3 Unredeemed VouchersIf a voucher is not redeemed within the 3-month validity period, the full amount due to the Beauty Business is automatically released the following Wednesday after expiry. No refund or complaint is possible after expiry.6.4 Technical FailureIf a QR scan fails due to a verified technical issue, the Beauty Business must contact Platform support within 48 hours with proof of service delivery. DECODE will review and, if satisfied, manually trigger the redemption.---## 7. Complaints, Clawback & Offset Rights7.1 Client Complaint WindowClients have 48 hours from the moment of QR scan to submit a written complaint. DECODE reviews all complaints on a case-by-case basis and determines the outcome at its sole discretion.7.2 Platform AuthorityDECODE reserves the right to:- Determine refund eligibility based on available evidence
- Claw back or offset any refunded or disputed amount against the Beauty Business's pending or future payouts, with no time limit and no minimum balance required, until the full amount is recovered
- Withhold or recover any disputed amount from pending or future payouts in the event of a client payment dispute or chargeback
- Withhold any scheduled payout pending resolution of any open dispute or complaint
- Act on legal basis to recover the pending amounts7.3 No Refund Limit ExceededNo refund issued to a client shall exceed the total amount paid by that client for the relevant transaction.---## 8. Beauty Business ObligationsThe Beauty Business agrees at all times to:- Deliver services to the standard reasonably expected by a client purchasing a discounted offer
- Respond to Platform support requests within 48 hours
- Maintain an active and monitored WhatsApp number for client appointment coordination
- Not engage in any conduct designed to manipulate the Platform, including artificially inflating transaction counts
- Not instruct or encourage clients to redeem vouchers for services not yet delivered
- Honour all vouchers sold through the Platform and deliver the relevant service to the client within the validity period. Failure or refusal to honour a valid voucher without reasonable justification is a material breach of this Schedule and may result in immediate account suspension and a full refund being issued to the client, recovered from the Beauty Business---## 9. Suspension & Termination9.1 DECODE's Right to Suspend or TerminateDECODE may suspend or terminate a Beauty Business's account on Beauty Deals if:- Fraudulent activity or manipulation of the Platform is detected
- An excessive number of complaints are upheld against the Beauty Business
- The Beauty Business's trade licence expires, lapses, or is revoked
- The Beauty Business breaches any provision of this Schedule or the General Terms
- Required by UAE law or payment service provider regulationsDECODE will provide written notice by email before suspension or termination, except where immediate action is required to prevent fraud, protect clients, or comply with law.9.2 In-Flight Funds on Suspension or TerminationIn the event of account suspension or termination, all funds not yet released will be held by DECODE until the investigation is resolved. Upon resolution:- If no wrongdoing is found, held funds will be released to the Beauty Business on the next available Wednesday payout cycle
- If wrongdoing is found, DECODE reserves the right to apply held funds against any amounts owed by the Beauty Business to DECODE or to clients9.3 Your Right to TerminateYou may terminate this Schedule at any time by providing 30 days' written notice. Pending transactions and payouts will be processed according to the normal schedule. Any outstanding liabilities, clawback obligations, or upheld complaints remain your responsibility after termination.---## 10. Limitation of LiabilityThe Platform's total liability to any party shall not exceed the commission amount received by DECODE in respect of the specific transaction in dispute.DECODE is not liable for any indirect, consequential, special, or incidental damages of any kind, including loss of revenue, loss of profit, or loss of business opportunity arising from the Beauty Business's use of Beauty Deals.DECODE is not liable for any failure or delay caused by third-party services including payment processors, WhatsApp, or mobile network providers.You agree to indemnify and hold harmless DECODE LLC, its affiliates, officers, and employees from any losses, claims, damages, or expenses arising from your use of the Platform, services delivered to clients, complaints or chargebacks raised by clients, or your breach of any applicable UAE law or these Terms.

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# Schedule C — Beauty Deals: Client Purchase TermsThese terms apply to clients purchasing vouchers through the DECODE Beauty Deals marketplace. They form part of the DECODE Terms of Service and should be read together with the General Terms above.By completing a purchase on Beauty Deals, you confirm you have read and accept these terms.---## 1. What the Platform IsDECODE operates Beauty Deals as a marketplace that connects clients with discounted beauty service offers from independent beauty businesses. When you purchase a voucher through Beauty Deals:- Your contract for the service is exclusively between you and the Beauty Business
- DECODE is not the service provider and is not a party to that contract
- DECODE acts solely as a disclosed commercial agent facilitating the transaction
- DECODE is not responsible for the quality, safety, delivery, or outcome of any service you receive
- All professional liability for services rests solely with the Beauty Business delivering them---## 2. How Purchases & Vouchers Work2.1 PurchasingAll purchases are made in AED through the Platform. Upon successful payment you will receive a unique QR code voucher. This voucher is your proof of purchase and your entitlement to redeem the service with the relevant Beauty Business.2.2 Booking Your AppointmentAfter purchase you will be directed to the Beauty Business's WhatsApp to coordinate your appointment. You may also contact the Beauty Business through any other channel you prefer. DECODE does not operate a booking system and is not responsible for appointment scheduling.2.3 Redeeming Your VoucherPresent your QR code to the Beauty Business at the time of your visit. The Beauty Business will scan your QR code in the Platform app after your service is completed. This scan officially confirms redemption and starts the 24-hour complaint window.2.4 Voucher ValidityAll vouchers are valid for 3 months from the date of purchase, in compliance with applicable UAE consumer protection regulations. After 3 months the voucher expires automatically and no refund or complaint is possible.---## 3. Refund Policy| Situation | Window | Resolution |
|---|---|---|
| Change of mind — voucher not used | Within 3 days of purchase | Full refund to original payment method |
| Bad service — after visiting the Beauty Business | Within 24 hours of QR redemption | Written complaint submitted via the app. DECODE reviews case by case and decides resolution at its sole discretion. |
| Voucher expired unused | After 3 months | No refund or complaint possible |Refund LimitNo refund shall exceed the total amount paid by you for the relevant transaction.---## 4. Complaints ProcessIf you are dissatisfied with a service you received, you must:1. Submit a written complaint through the Platform app within 24 hours of QR redemption
2. Include a clear description of the issue and any supporting evidence such as photographs
3. DECODE will review your complaint on a case-by-case basis and contact you with its decisionDECODE reserves sole discretion to determine the outcome of all complaints based on available evidence. Possible outcomes include a full refund, partial refund, or no refund. DECODE's decision is final.Please note that DECODE is not the service provider. Where a complaint relates to professional conduct, injury, or harm caused by a Beauty Business, you may also have the right to seek recourse directly through UAE consumer protection authorities.---## 5. Limitation of LiabilityDECODE's total liability to you in respect of any transaction shall not exceed the total amount you paid for that transaction.DECODE is not liable for any indirect, consequential, or incidental loss arising from your use of the Platform or from services provided by a Beauty Business, including but not limited to physical injury, dissatisfaction, loss of time, or loss of opportunity.DECODE is not liable for any failure or delay caused by third-party services including payment processors, WhatsApp, or mobile network providers.

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Privacy Policy

Effective Date: November 5, 20251. Introduction
DECODE LLC ("DECODE," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
DECODE operates in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its amendments.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.2. Information We Collect2.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
• Register for an account
• Use our services or platform
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions
This information may include:
• Personal identification information (name, email address, phone number)
• Business information (company name, business address, tax identification number)
• Payment information (credit card details, billing address)
• Payout account information (bank account number, IBAN, routing codes, bank name, or PayPal account details) for processing payouts to your business
• Bank verification documents (bank statements or verification letters to confirm account ownership)
• Communication preferences and any other information you choose to provide2.2 Information Automatically Collected
When you access our website, we may automatically collect certain technical information, including:
• Device information (device type, operating system, browser type)
• Connection information (IP address, internet service provider)
• Usage data (pages visited, time spent on pages, links clicked)
• Referral sources and exit pages2.3 Cookies and Tracking Technologies
DECODE does not use cookies, web beacons, or similar tracking technologies on our website. We collect only essential technical information required for the operation and security of our services.3. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, operate, and maintain our services
• To process transactions and send you related information
• To process payouts to your registered bank account or PayPal account
• To verify your bank account ownership and prevent fraud
• To communicate with you, including customer service and support
• To send you technical notices, updates, and security alerts
• To respond to your inquiries and provide customer support
• To improve our website and services
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our Terms of Service
• With your consent, to send you marketing and promotional communications4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
• Contractual Necessity: Processing is necessary to perform our contract with you or to take steps at your request before entering into a contract
• Consent: You have given us explicit consent to process your personal information for specific purposes
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, and ensuring security
• Legal Obligations: Processing is necessary to comply with applicable laws and regulations in the UAE5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Payment Processing and Payout Services: We share your bank account information with our licensed payment service providers solely for the purpose of processing daily payouts to you. These providers include bank transfer processing services, PayPal, and other PCI DSS Level 1 compliant payment processors. All payment service providers are contractually obligated to protect your financial information and use it only for authorized payout processing.5.2 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction.5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements in the UAE.5.4 Protection of Rights
We may disclose information when we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Secure backup and disaster recovery procedures
Additional Security Measures for Financial Information:
We implement enhanced security measures for sensitive financial information, including bank account details:
• Bank account information is encrypted using AES-256 encryption
• Access to financial data is restricted to authorized finance personnel only
• We process all payouts through PCI DSS Level 1 compliant providers
• Regular security audits of payment processing systems
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:
• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, or operational requirements
We retain your bank account details for the duration of your active account and for 7 years following account closure to comply with UAE financial regulations, process any delayed transactions, handle refunds, or resolve chargebacks. Bank account information is securely deleted after this retention period expires.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with UAE data protection laws.8. Your Rights and Choices
Under UAE data protection laws, you have the following rights regarding your personal information:
• Right to Access: You can request access to the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal information
• Right to Erasure: You can request deletion of your personal information, subject to legal and contractual obligations
• Right to Restriction: You can request limitation of processing of your personal information
• Right to Object: You can object to processing of your personal information for certain purposes
• Right to Data Portability: You can request to receive your personal information in a structured, commonly used format
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time
To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within the timeframe required by UAE law.
While you have the right to request deletion of your personal information, UAE financial regulations require us to retain bank account details for 7 years following account closure. During this retention period, your bank account information will be securely stored with restricted access and will only be used if legally required (e.g., audit, dispute resolution). It will be permanently deleted after 7 years.9. Marketing Communications
If you have opted in to receive marketing communications from us, you may opt out at any time by:
• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly using the information in Section 13
• Updating your communication preferences in your account settings
Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account and our services.10. Third-Party Links and Services
Our website may contain links to third-party websites or services that are not owned or controlled by DECODE. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe we have collected information from a child, please contact us immediately.12. International Data Transfers
Your personal information may be transferred to and processed in countries other than the UAE. When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with UAE data protection laws and international standards.13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
DECODE LLC
Email: [email protected]
Address: Dubai, United Arab Emirates
We aim to respond to all legitimate requests within 30 days or as required by UAE law.14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
• Posting the updated Privacy Policy on our website with a new effective date
• Sending you an email notification if you have provided us with your email address
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.15. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates.16. Data Protection Compliance
We regularly review and update our data protection practices to ensure ongoing compliance with applicable laws and regulations.17. Acknowledgment
By using our website and services, you acknowledge that:
• You have read and understood this Privacy Policy
• You consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy
• You understand your rights regarding your personal information
• You agree to comply with this Privacy Policy and our Terms of ServiceLast Updated: November 5, 2025

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